Shipping Policy

Shipping Policy – AUSTERE-NOOSA

Ordering Process

At AUSTERE-NOOSA, we aim to make your shopping experience effortless, secure, and enjoyable.

1. Select Your Products:
Choose your desired items and add them to your cart.
Please double-check the selected size, color, and quantity before proceeding.

2. Review Your Cart:
View your selected items and click "Proceed to Checkout."

3. Enter Your Shipping Details:
Fill in your address carefully, ensuring all information is correct.

4. Choose a Secure Payment Method:
We offer the following SSL-encrypted payment options:

  • Credit Card (AMEX, Mastercard, Maestro, Visa)

  • PayPal

5. Complete Your Purchase:
After choosing your payment method, click "Complete Order" to finalize your purchase.

If you encounter any difficulties during checkout, please email us at info@austere-noosa.com — we’re happy to assist you.

Shipping Costs

We proudly offer free shipping on all orders — no hidden fees, no minimum purchase amounts.
Your AUSTERE order will be delivered directly to your doorstep with no additional charges.

Shipping & Dispatch Details

  • All orders are processed within 1–3 business days.

  • You will receive a shipping confirmation email including a tracking number once your order is dispatched.

  • All shipments are insured and fully trackable to ensure your security.

We ship directly from our international logistics center to guarantee the best service possible.
To maintain fair and sustainable pricing, shipments may be consolidated, which helps us reduce our environmental footprint.

Delivery Time

After dispatch, average delivery times are between 8–12 business days, depending on your location.

While we strive to meet these delivery windows, occasional delays may occur due to external factors like customs clearance, seasonal demand, or logistical challenges.

We appreciate your patience and are committed to supporting you throughout your order journey.

Important Customer Information

1. Order Modifications:
Changes to your order (size, address) are only possible within 30 minutes after placing your order.
Please contact us immediately at info@austere-noosa.com if you need assistance.

2. Incomplete or Incorrect Addresses:
We kindly ask you to verify your shipping details carefully.
We are not responsible for delays or losses caused by incorrect address submissions.

3. Customs and Duties:
Currently, we deliver exclusively within Australia. No customs duties apply.

4. Delivery to Remote Areas:
Shipping to rural or remote locations may take slightly longer than average.

5. Packaging and Sustainability:
We use minimalistic, eco-friendly packaging materials without compromising on protection, helping us reduce our environmental impact.

Important Notes

Despite all efforts to dispatch your order quickly, external factors like:

  • Public holidays

  • National customs regulations

  • Natural events or other disruptions

may occasionally extend delivery times.
If you experience any issues or have urgent inquiries, please contact info@austere-noosa.com — our team is ready to assist you personally.

Thank you for choosing AUSTERE-NOOSA.

Proudly created by Australians, for Australians — delivered with care.